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Afronika Data Protection and Cookie Policy. Effective Date: June 2025 At Afronika, your privacy is a top priority. As a digital platform serving customers across Africa, we are committed to handling your personal data responsibly and transparently. This policy explains how we collect, use, store, and protect your information when you use our website or services, in compliance with applicable data protection laws across African jurisdictions, including but not limited to: · Nigeria Data Protection Regulation (NDPR) · South Africa’s Protection of Personal Information Act (POPIA) · Kenya Data Protection Act (KDPA) · Ghana’s Data Protection Act, 2012 And international standards such as the EU’s General Data Protection Regulation (GDPR), as applicable 1. What Personal Data We Collect: We collect only the personal data that you choose to share with us. This includes: · Contact Information: Name, email address, phone number · User Preferences: Language, region, and communication settings · Account Details: If you register or log in to our platform · Usage Data: Device type, browser, IP address (for analytics and security) · Transaction Data: For purchases made on our platform (if applicable) We do not collect sensitive personal data unless absolutely necessary and with your explicit consent. 2. How We Obtain Consent: We only process your data after you give us clear, informed consent through: · Accepting cookies via our cookie banner · Completing registration or contact forms · Opting in to receive newsletters or marketing · Adjusting your preferences in your user account (where applicable) You have the right to refuse or withdraw your consent at any time without affecting your access to our core services. 3. Cookies and Tracking Technologies Our website uses cookies and similar technologies to improve your experience and ensure the smooth functioning of our services. Types of Cookies We Use: · Strictly Necessary Cookies: Enable core functionalities like security and access control. · Performance Cookies: Help us understand website usage and improve performance. · Functional Cookies: Remember your region, language, and other preferences. · Advertising Cookies(only if you opt-in): Help deliver relevant ads and marketing. You can manage your cookie preferences through our Cookie Settings Panel or by adjusting your browser settings. 4. Why We Process Your Data Afronika processes personal data for the following purposes: · To provide and personalize our services · To communicate with you (e.g., service updates or marketing — if you opt in) · To improve website performance and user experience · To comply with legal and regulatory obligations · To secure our website and prevent We do not use your data for automated decision-making or profiling without your explicit consent. 5. Who We Share Your Data With We may share your data only with trusted third parties and only when necessary to: · Deliver services (e.g., payment processors, delivery partners) · Provide customer support · Analyze platform performance · Comply with legal or regulatory obligations We ensure all third parties meet our data protection standards through contracts and security assessments. We do not sell or rent your personal data to anyone. 6. Your Rights As a user from any African country, you have rights under various local and regional data protection laws, including the right to: · Access your personal data · Correct or update inaccurate data · Withdraw your consent at any time · Request deletion of your data ("right to be forgotten") · Object to or restrict processing · Request data portability To exercise your rights, please Contact Us. We will respond within the timelines required by law. 7. Data Storage and Transfers Your data may be stored on secure servers located within or outside your country of residence. Where data is transferred internationally, Afronika ensures adequate safeguards are in place in line with applicable legal requirements. 8. Data Retention We retain your data only for as long as necessary for the purposes for which it was collected or to meet legal obligations. When data is no longer needed, it is securely deleted or anonymized. 9. Data Security Measures We apply strong security measures to protect your personal data, including: · End-to-end encryption for sensitive data · Firewalls and intrusion detection systems · Access controls and staff training · Regular audits and data protection assessments 10. Children’s Privacy Afronika does not knowingly collect data from children under the age of 13 (or relevant local age of digital consent). If we discover such data has been collected, we will delete it immediately. 11. Changes to This Policy We may update this policy periodically to reflect changes in law, technology, or business practices. Any updates will be posted on this page with a new "Effective Date." By continuing to use Afronika’s website and services, you confirm that you have read and understood this policy, and that you consent to the practices described. 1. Shipping & Returns Returns Policy You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within one weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (1 to 3 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (3 to 5 business days else if it is transfer, it can be up to 6 days ). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. Shipping When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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